1. You notify us
If you suspect that your money has not been received as planned, notify us immediately. If we see any issues with the transaction, we will contact you as soon as possible.
No risk. No doubt. Just peace of mind.
At RemitBee, your trust and security are our top priority. That's why we offer comprehensive protection through our 100% Money Back Guarantee and 100% Insured Transactions policies.
We’re FINTRAC regulated
Our Commitment to You
100% Money Back Guarantee for Money Transfer Transactions
- We guarantee the successful delivery of your money transfer. If for any reason your money does not reach the recipient, we promise a full refund of the transaction amount, including any associated fees.
This guarantee ensures that your transactions with RemitBee are risk-free, giving you peace of mind when sending money abroad.
Special conditions
- Unable to Deposit
If we are unable to deposit into the account you have provided, the money will be returned to you.
Incorrect Account Details
If you have provided incorrect account details and the money is deposited into the wrong account, we will make the best effort to recover the funds. However, recovery is not guaranteed. Please ensure to always double-check the account details and name spelling.
Working with major international banks
Hassle-FreeHow refund works
2. Investigation
We will promptly investigate the transaction to determine the cause of the issue and attempt to resolve it.
3. Refund process
If it's confirmed that the money did not reach your intended recipient, we will initiate a full refund of your transaction amount plus any fees incurred, directly to your account.
4. Resolution
Our customer support team will keep you informed throughout the process and will work diligently to resolve the matter swiftly.
Our Assurance
100% Insured Transactions for Currency Exchange
- All our Currency Exchange transactions are 100% insured and guaranteed. This policy ensures that your currency exchanges with RemitBee are completely protected, offering you a secure and trustworthy service.
Your peace of mind is our top priority, and we stand by our commitment to provide reliable, transparent services at all times.
We work with Canada’s Top Banks
No-fussHow it works
1. Guaranteed Protection
Every currency exchange transaction you make with RemitBee is fully insured.
2. Prompt Resolution
Should there be any problem with your currency exchange, simply reach out to us for assistance.
3. Assured Safety
Your funds are safe and insured against any issues. If we are unable to complete the conversion you will receive your funds in the original currency
Our Vow to Deliver
Your Trust, Our Promise
- At RemitBee, your trust is our most valuable asset. We are committed to ensuring the safety, security, and reliability of your transactions. Whether you are sending money to loved ones or engaging in currency exchange, our guarantees are designed to provide you with peace of mind and confidence in our services
Send on the go from any device
Created for our customers on the go, the Remitbee app has all the functionality you expect from the website compacted into your iPhone or Android device!
4.6
4.6
Our support teams
Stay connected
At RemitBee, we understand that financial transactions can happen at any hour, which is why our dedicated support team is available 24/7, ready to assist you whenever you need it.
Frequently asked questions
Got questions? We got the answers
- What happens if my money transfer doesn't reach the recipient?
- What should I do if I entered incorrect account details?
- Are currency exchange transactions also covered by the Money Back Guarantee?
- How long does the refund process take?
- Who can I contact for more information?